<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>COE-Partners</title>
	<atom:link href="http://www.coe-partners.com/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.coe-partners.com</link>
	<description>Architect of High Performing Organisations</description>
	<lastBuildDate>Fri, 20 Apr 2012 02:07:14 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.1</generator>
		<item>
		<title>Anatomy of Success in Lean Application for the Service Sector</title>
		<link>http://www.coe-partners.com/anatomy-of-lean-application-for-service/</link>
		<comments>http://www.coe-partners.com/anatomy-of-lean-application-for-service/#comments</comments>
		<pubDate>Sun, 15 Apr 2012 02:37:33 +0000</pubDate>
		<dc:creator>Perry</dc:creator>
				<category><![CDATA[Cases]]></category>
		<category><![CDATA[Lean Six Sigma]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[lean]]></category>

		<guid isPermaLink="false">http://www.coe-partners.com/?p=2242</guid>
		<description><![CDATA[Lean application outside of the manufacturing sector is frequently met with scepticism. Oft cited reasons are that service providers do not ‘manufacture’ anything and that there is no ‘production line’ to speak of physically. All that is seen are desks, chairs, phones and computers. How is it then a large Chinese bank’s (let’s call them [...]]]></description>
		<wfw:commentRss>http://www.coe-partners.com/anatomy-of-lean-application-for-service/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Complaints &#8211; The Tip of the Iceberg</title>
		<link>http://www.coe-partners.com/complaints-the-tip-of-the-iceberg/</link>
		<comments>http://www.coe-partners.com/complaints-the-tip-of-the-iceberg/#comments</comments>
		<pubDate>Thu, 22 Mar 2012 01:39:56 +0000</pubDate>
		<dc:creator>Uwe</dc:creator>
				<category><![CDATA[Cases]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[Lean Six Sigma]]></category>
		<category><![CDATA[Manufacturing]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[moment of truth]]></category>

		<guid isPermaLink="false">http://coe-partners.com/Blog/?p=23</guid>
		<description><![CDATA[“Voice of the Customer” – VOC in short – is a key topic in all kind of customer service, TQM or Six Sigma training and related project work. There are two main categories for VOC data, reactive and proactive. Proactive data is collected with methods like focus groups, interviews, observations, surveys or test customers, whereas [...]]]></description>
		<wfw:commentRss>http://www.coe-partners.com/complaints-the-tip-of-the-iceberg/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Seven Habits &#8230; &#8211; Habit 2: Moment of Truth</title>
		<link>http://www.coe-partners.com/seven-habits-habit-2/</link>
		<comments>http://www.coe-partners.com/seven-habits-habit-2/#comments</comments>
		<pubDate>Sun, 04 Mar 2012 22:29:27 +0000</pubDate>
		<dc:creator>Uwe</dc:creator>
				<category><![CDATA[Cases]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Lean Six Sigma]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[moment of truth]]></category>
		<category><![CDATA[process manager]]></category>

		<guid isPermaLink="false">http://www.coe-partners.com/?p=2189</guid>
		<description><![CDATA[Habit 2: Believe in the Moment of Truth The Moment of Truth is the short timeframe when a customer experiences the product or service that many people have prepared often over many months. It is the moment when a small, often unintentional mishap has the huge potential to spoil the result of hard work by [...]]]></description>
		<wfw:commentRss>http://www.coe-partners.com/seven-habits-habit-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Protected: Singapore Cooperation Programme 2012</title>
		<link>http://www.coe-partners.com/scp2012/</link>
		<comments>http://www.coe-partners.com/scp2012/#comments</comments>
		<pubDate>Mon, 20 Feb 2012 00:07:08 +0000</pubDate>
		<dc:creator>Amy</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.coe-partners.com/?p=2081</guid>
		<description><![CDATA[There is no excerpt because this is a protected post.]]></description>
		<wfw:commentRss>http://www.coe-partners.com/scp2012/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What You Measure is What You Get</title>
		<link>http://www.coe-partners.com/what-you-measure-is-what-you-get/</link>
		<comments>http://www.coe-partners.com/what-you-measure-is-what-you-get/#comments</comments>
		<pubDate>Sat, 28 Jan 2012 07:55:43 +0000</pubDate>
		<dc:creator>Uwe</dc:creator>
				<category><![CDATA[Cases]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[Manufacturing]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[KPI]]></category>
		<category><![CDATA[strategy deployment]]></category>

		<guid isPermaLink="false">http://coe-partners.com/Blog/?p=5</guid>
		<description><![CDATA[Developing a compelling vision and mission statement as well as a sound strategy is vital for any organisation. Equally important is the translation of the strategy into the day-to-day business. This step becomes even more critical for multi-national companies with their need for regional adaptation and alignment with corporate at the same time. So, how do we make sure [...]]]></description>
		<wfw:commentRss>http://www.coe-partners.com/what-you-measure-is-what-you-get/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Managing Volunteers</title>
		<link>http://www.coe-partners.com/managing-volunteers/</link>
		<comments>http://www.coe-partners.com/managing-volunteers/#comments</comments>
		<pubDate>Sun, 11 Dec 2011 07:05:48 +0000</pubDate>
		<dc:creator>Amy</dc:creator>
				<category><![CDATA[Enablers]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[OD]]></category>
		<category><![CDATA[YOG]]></category>
		<category><![CDATA[emo chart]]></category>
		<category><![CDATA[managing volunteers]]></category>
		<category><![CDATA[Singapore2010]]></category>
		<category><![CDATA[youth olympic games]]></category>

		<guid isPermaLink="false">http://www.coe-partners.com/?p=1968</guid>
		<description><![CDATA[Olympic Games are unthinkable without the invaluable support of thousands of volunteers. For most organising committees, this fact alone posts a major challenge in preparing and running the games since they often do not have experience in managing an army of unpaid workers. The always available IOC ‘cook book’ is not more than a good [...]]]></description>
		<wfw:commentRss>http://www.coe-partners.com/managing-volunteers/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>What Makes A Good Leader for Change</title>
		<link>http://www.coe-partners.com/what-makes-a-good-leader-for-change/</link>
		<comments>http://www.coe-partners.com/what-makes-a-good-leader-for-change/#comments</comments>
		<pubDate>Tue, 22 Nov 2011 17:27:26 +0000</pubDate>
		<dc:creator>Amy</dc:creator>
				<category><![CDATA[Enablers]]></category>
		<category><![CDATA[HR Strategy]]></category>
		<category><![CDATA[OD]]></category>
		<category><![CDATA[Staff Development]]></category>
		<category><![CDATA[change management]]></category>

		<guid isPermaLink="false">http://coe-partners.com/Blog/?p=14</guid>
		<description><![CDATA[In response to evolving conditions, you came to realise that your organisation must change. You are now ready to move into action. As the leader of the organisation, one of your first and critical decisions is to appoint the team that will lead the project. Typically, the leadership consists of project sponsor, with overall responsibility, [...]]]></description>
		<wfw:commentRss>http://www.coe-partners.com/what-makes-a-good-leader-for-change/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Seven Habits &#8230; &#8211; Habit 1: VOC</title>
		<link>http://www.coe-partners.com/seven-habits-of-highly-effective-process-managers-habit-1/</link>
		<comments>http://www.coe-partners.com/seven-habits-of-highly-effective-process-managers-habit-1/#comments</comments>
		<pubDate>Mon, 31 Oct 2011 14:19:49 +0000</pubDate>
		<dc:creator>Uwe</dc:creator>
				<category><![CDATA[Cases]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[Lean Six Sigma]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[voc]]></category>
		<category><![CDATA[voice of the customer]]></category>

		<guid isPermaLink="false">http://www.coe-partners.com/?p=1901</guid>
		<description><![CDATA[Habit 1: Know Your Customers and Their Voice ‘Ting’ is a sophisticated traditional Chinese character (Figure 1) that exemplifies the most important activity related to customer service in an impressive way: Listening. The old Chinese already knew that when listening with your ears you better treat the speaker as a king, focus wholeheartedly with 100% [...]]]></description>
		<wfw:commentRss>http://www.coe-partners.com/seven-habits-of-highly-effective-process-managers-habit-1/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Best Coach I Ever Had</title>
		<link>http://www.coe-partners.com/the-best-coach-i-ever-had/</link>
		<comments>http://www.coe-partners.com/the-best-coach-i-ever-had/#comments</comments>
		<pubDate>Sun, 25 Sep 2011 05:46:28 +0000</pubDate>
		<dc:creator>Amy</dc:creator>
				<category><![CDATA[Enablers]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[OD]]></category>
		<category><![CDATA[Staff Development]]></category>
		<category><![CDATA[coaching]]></category>
		<category><![CDATA[coaching skills]]></category>
		<category><![CDATA[effective coach]]></category>
		<category><![CDATA[feedback]]></category>

		<guid isPermaLink="false">http://www.coe-partners.com/?p=1779</guid>
		<description><![CDATA[At some point in our life, some of us may have experienced a person who helped us to see our own strengths, who shaped our thinking and spurred us to move on. Often, this person does not even know how much impact he had on us. We probably never told him. Many years ago, when [...]]]></description>
		<wfw:commentRss>http://www.coe-partners.com/the-best-coach-i-ever-had/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Business ABC &#8211; Inspired by Beautiful Nature</title>
		<link>http://www.coe-partners.com/business-abc/</link>
		<comments>http://www.coe-partners.com/business-abc/#comments</comments>
		<pubDate>Thu, 08 Sep 2011 04:33:05 +0000</pubDate>
		<dc:creator>Uwe</dc:creator>
				<category><![CDATA[Enablers]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[business abc]]></category>

		<guid isPermaLink="false">http://www.coe-partners.com/?p=1715</guid>
		<description><![CDATA[Captured on a sunny Sunday Morning in Singapore &#8211; Inspired by our beautiful nature. Photos by UK.]]></description>
		<wfw:commentRss>http://www.coe-partners.com/business-abc/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

